Together Support

Updated · iOS · Changsha Wushi Cultural And Creative Co., Ltd

Together is a personal focus and connection app for adults, not a children’s or parental-monitoring app. Each person controls Screen Time permission and starts restrictions on their own phone.

Pair and start a session

  1. Start with a guest identity on each phone; core pairing and shared sessions do not require email sign-in. Guests can change their display name and profile message (whisper). One person creates a pairing code and shares it privately with the other person.
  2. Enter the 10-character code, containing uppercase letters and numbers. It expires after 10 minutes. Creating a new code invalidates the old one; a successfully used code cannot be reused.
  3. Open Our agreement. Each person grants Screen Time permission on their own phone and saves an app choice: all restrictable apps, or a selected set using Apple’s picker.
  4. Both people confirm the shared rules, the all-or-selected scope and app-choice versions. Each phone keeps its own selection; specific app names and selection tokens are not copied to the other phone. To change the apps later, save a new choice and have both people confirm a new agreement. An ongoing session keeps its original choice.
  5. Send an invitation for 1–180 minutes. The other person can respond during the agreed waiting period; any no-response outcome follows the confirmed agreement. Starting still requires that phone’s own consent as well as the shared rules. Sending or accepting an invitation can provide that confirmation; if Start on this phone appears, the phone’s owner must tap it.

Invitations or status are not updating

Keep Together open on both phones and check their internet connection. The invitation response period, any start delay, and what happens to an unanswered invitation or early-end request follow the rules both people agreed to. Check Our agreement for those settings. Together refreshes remote state while the app is in the foreground; background invitation delivery and immediate remote changes are not guaranteed.

Selected apps are not restricted

Check Screen Time permission, the selection on that phone and its start confirmation. A shared agreement or an accepted invitation alone is not proof that restrictions are active. Follow any error shown in the app and check the phone’s session status.

Screen Time permission can be withdrawn by the phone’s owner in iOS settings. Together cannot grant permission or choose another phone’s apps remotely.

End a session or stop pairing

Use the session’s agreed finish option: ask the other person to end early, end early when either person is allowed to do so, or wait for the timer. Unpairing removes the shared pairing and session from the service. Keep both apps open to receive the updated state.

Delete or replace an identity

Open your profile and choose Delete identity while connected. This removes your server identity and its pairing records, and the local diary for this identity, including its added photos and notes; your partner’s separate identity remains. The diary has no cloud backup in Together, so keep any memories you want first. Wait for the action to complete.

When a saved identity belongs to a service this version cannot use, Start Again clears it only from this phone. The old service’s account and data remain. A new identity requires pairing again. Use your verified email and a new one-time verification code to return to a linked identity. Linking an email keeps that identity’s existing connections and agreements. Guests can change their display name and profile message without email sign-in. An email already linked to a different identity cannot be merged automatically. Sign in with Apple is not available. If email sign-in is unavailable, retry later; do not delete your saved identity to fix an email-delivery problem.

PRO subscriptions

All avatars and themes can be previewed for free. PRO is required to save a PRO avatar, enable a PRO theme, or add another connection. The app asks you to sign in or link an email using a one-time verification code for those actions and for purchasing or restoring PRO. Existing connections and agreements remain when a subscription expires.

Use Restore purchases in the PRO page with the original app identity. Manage or cancel renewals in your Apple account; deleting the app or its identity does not cancel a subscription. Deleting an identity does not remove the retained purchase ledger or let a different identity claim its purchases. For purchase help, contact us with the approximate date and product name. Do not email payment-card details or authentication codes.

Contact support

Email leon@cswushi.cn with your app version, iOS version, the approximate time of the problem and steps to reproduce it. You may include a screenshot with personal text hidden. Do not send passwords, authentication credentials, pairing codes or your Screen Time selection tokens.

Read the privacy notice for how Together handles information.